ORDER & CARE

 

PRE-ORDER

A pre-order is an order of (an item (s) of merchandise) before it is available, with the understanding that it will be shipped later. An estimated delivery date is indicated for each pre-order item within the product page. 

MIXED ORDER

A mix order consists of currently available order items  and pre-order items.  The currently available items will be shipped as regular delivery base on the time frame indicated. The pre-order items will be shipped at a later time estimated on delivery date. You will be charged only once for the shipping fees for both available items and pre-order items.

CONFIRMATION

You will always received a confirmation email when all items are ready and being shipped. Your bank card will be debited the day of purchased.

If there are any discrepancies; please feel free to email info@romeohunte.com with any concerns.

 


RETURN POLICY

  • Contact Romeo Hunte New York before returning any items.
  • You can return the product within 15 days of delivery.
  • The product must be in new condition.
  • To avoid any Customs charges please clearly mark the package 'RETURNED GOODS'.
  • Want to switch to another size of the same product? You can do that, just contact us.
  • Want to switch to another product? You can do that, just contact us.
  • If a package is unclaimed you might have to pay a handling fee.

Please contact Romeo Hunte New York before returning any items.

It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts Romeo Hunte New York and gives information relevant and the reason for complaint.


Return Conditions

You can return the product within 15 days of delivery. The product must be in new condition. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number. Romeo Hunte New York suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.

Romeo Hunte New York will make a refund of eligible returns. If you paid by invoice, we will need a bank account number to transfer the money back to. The easiest way is to e-mail it to us along with a brief description of your case.


Returning A Package

If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. Romeo Hunte New York is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.


Want to switch to another size of the same product?

E-mail us, provide your customer information, and tell us you will send back the product and the size you wish to receive in exchange.


Want to switch to another product?

Return the product you have received and send us an e-mail telling us which product you want instead.


Transport Damage

If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.


Unclaimed Packages

For packages that are not cashed at your post office within 14 days, Romeo Hunte New York reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.

All enquiries: shop@romeohunte.com